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Terms & Conditions

Welcome to Tuyahub.co.za. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products. By using this site, you agree to comply with and be bound by the following terms. If you do not agree, please do not use our services.

 

1. Definitions

  • "We", "us", "our" refers to TuyaHub

  • "You", "your" refers to the user or customer.

  • "Website" refers to https://tuyahub.co.za.

  • "Products" refer to Tuya-compatible smart devices and any other goods sold via our platform.

 

2. Use of the Website

  • You must be at least 18 years old to make purchases.

  • You agree not to use this website for any illegal or unauthorized purpose.

3. Orders & Payment

  • All prices are in South African Rand (ZAR) and include VAT.

  • Payment methods include credit/debit card, EFT, PayFast, or other approved gateways.

  • An order is confirmed only once full payment has been received and verified.

 

4. Shipping & Delivery

  • We deliver throughout South Africa and selected international destinations.

  • Delivery timelines and policies are outlined in our [Shipping Policy].

  • We are not liable for delays caused by third-party couriers or incorrect addresses.

 

5. Returns, Refunds & Cancellations

  • You may return eligible products within 7 days of delivery, provided the item is unused and in original packaging.

  • Some items (e.g. opened electronics) may not be eligible for return.

  • Refunds are processed within 7 business days of approval.

  • Refer to our [Returns & Refunds Policy] for details.

 

6. Warranty

  • All products come with a minimum 6-month warranty, subject to the supplier's terms.

  • Warranty claims require proof of purchase and may involve inspection or product testing.

 

7. Limitation of Liability

  • Tuyahub will not be held liable for any indirect, incidental, or consequential damages arising from use of our products or services.

  • Our total liability will not exceed the purchase price of the product in question.

 

8. Privacy & Data Protection

  • Your personal information is processed in accordance with POPIA.

  • We do not sell or share your data without your consent.

  • See our full [Privacy Policy] for more information.

 

9. Third-Party Links

  • Our site may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.

 

10. Changes to Terms

  • We reserve the right to modify these Terms at any time. Changes will be posted on this page with a revised effective date.

  • Continued use of the website implies acceptance of the updated Terms.

 

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be handled in accordance with South African law.

 

12. Contact Information

If you have questions or concerns about these Terms, contact us at:
📧 sales@tuyahub.co.za
🌍 https://tuyahub.co.za

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