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Privacy Policy

Welcome to Tuyahub.co.za ("we", "our", "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with us.

 

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identifiers: Full name, contact number, email address, delivery address, billing information

  • Account Information: Username, encrypted password

  • Transaction Data: Purchase history, payment details (processed securely via third-party providers)

  • Technical Data: IP address, browser type, device ID, pages visited, time on site

  • Marketing Preferences: Subscriptions to newsletters or promotional campaigns

 

2. How We Use Your Information

Your personal information is used for the following purposes:

  • To process and fulfill orders

  • To provide customer support and respond to inquiries

  • To improve our website, products, and services

  • To send marketing communication (where consented)

  • To detect and prevent fraud or unauthorized activity

  • To comply with legal and regulatory obligations

 

3. Sharing Your Information

We may share your personal information with:

  • Third-Party Service Providers: For payment processing, logistics, customer service, analytics, and marketing

  • Regulatory Authorities: When legally required to do so

  • Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell or rent your personal information to third parties.

 

4. Data Storage & Security

Your data is stored on secure servers and protected through appropriate technical and organizational measures, including:

  • SSL encryption

  • Access control

  • Regular security audits

We retain your information only as long as necessary for the purposes stated above or as required by law.

 

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect website usage data. You can manage your cookie preferences via your browser settings.

 

6. Your Rights (POPIA Compliance)

You have the right to:

  • Access or request a copy of your personal information

  • Correct or update your details

  • Object to processing or request deletion

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, contact us at privacy@tuyahub.co.za.

 

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

 

8. International Data Transfers

If your information is processed outside South Africa, we ensure it is protected under comparable data protection standards.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

 

10. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact:
Email: sales@tuyahub.co.za
Website: https://tuyahub.co.za

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